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Latest Publications

Statement of Performance Expectations 2016/2017
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Complaints Management Guide for Disability Service Managers
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Latest Decisions

Extraction of incorrect tooth during dental procedure.
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Failure to read and convey information in histology report.
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Commissioner's Articles

Delayed Diagnosis of Cancer in Primary Care: What do our Complaints tell us?
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Of Culture, Leadership, and Quality
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Vision
Consumers at the centre of services 



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